Our key relationships
We create value through our relationships with our stakeholders. Building trust, mutual respect and credibility with our stakeholders is vital to our long-term sustainability.
All interactions with our stakeholders are based on our values, included in the Human resources section, which guide our behaviour ensuring our stakeholders know what to expect from us. We have taken our stakeholders’ views into account in formulating our strategic priorities and report content.
An overview of our key stakeholder groups, their interests and concerns and how we engage with them is provided in the table below.
Stakeholder group | Why it is important for us to engage | How we engage with our stakeholders | Our stakeholders’ key interests | Impact on strategy | ||||
Investors and funding institutions
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Investors and funding institutions are the providers of capital necessary for our growth and we need transparent communication and to understand potential concerns |
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Government
and regulatory bodies
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Government provides us with our licence to trade and the enabling regulatory framework within which to operate and we need to ensure compliance and understand the broader economic, social and environmental issues |
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Customers
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We need to understand our customers’ needs, perceptions and behaviours in order to deliver experiences relevant to them, thereby enhancing our brands and driving revenue |
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Communities
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Engagement assists us to focus our efforts in empowering local communities which contributes to our long-term viability |
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Employees and unions
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Our employees are core to delivering our customer experiences and we need to understand their needs, challenges and aspirations and for them to be aligned with our strategy |
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Suppliers, tenants and
business partners
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Our suppliers, tenants and business partners enable us to deliver consistent customer experiences |
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In addition to providing exceptional experiences to our customers, the group generates direct and indirect financial benefits for our stakeholders including:
- returns for our shareholders and funding institutions;
- substantial income tax, dividends taxes, gaming levies and VAT, employees’ tax and property rates and taxes to national and provincial government;
- corporate social investment within the communities we serve;
- employment within the communities we serve;
- sustainable business for our national and local business partners and suppliers which creates wealth and additional employment; and
- continuous investment to maintain and expand our portfolio of properties.
A substantial portion of the value added wealth generated by the group is spent with/distributed to black economically empowered businesses, PDIs and government. The value added by the group and the contribution to black economically empowered businesses, PDIs and government is as follows:
Value added for the year ended 31 March 2015 (Rm)
Value added to black economically empowered businesses, PDIs and government for the year ended 2015 (Rm)
* As per the Department of Trade and Industry generic code
(1) Including the R100 million paid to the Kwazulu-Natal Gambling Board to be allocated to charitable or socio-economic infrastructure projects |